Terms of Service

Last updated: September 23, 2026

Welcome to Pawlio. These Terms of Service (“Terms”) govern your use of the Pawlio website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. About Pawlio

Pawlio is an online retail store offering pet-related products and accessories.

Throughout these Terms, “Pawlio,” “we,” “us,” and “our” refer to Pawlio. “You” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and current information when placing an order or creating an account.

• Use our website only for lawful purposes.

• Not attempt to interfere with the operation or security of our website.

• Not use our website to engage in fraudulent, abusive, or unlawful activity.

We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pricing, and other information on our website are accurate.

However, product colors and appearances may vary depending on your device or display settings. We do not guarantee that every product description, image, or other content is completely error-free.

We reserve the right to correct errors, update product information, or modify or discontinue products at any time without notice.

4. Pricing and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing or listing error occurred.

Payment must be successfully received before an order is processed.

We accept the payment methods displayed during checkout.

5. Orders

After you place an order, you will receive an order confirmation.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel or refuse an order for reasons including, but not limited to:

• Product availability

• Pricing or listing errors

• Suspected fraudulent activity

• Incorrect customer information

• Shipping limitations

If we cancel an order after payment has been received, we will issue a refund for the amount charged for the canceled order.

6. Shipping and Delivery

We ship orders to the locations available during checkout.

Estimated delivery times are provided for informational purposes and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by circumstances outside our control, including carrier delays, weather, customs processing, holidays, or other transportation issues.

Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside o