Shipping Policy

Last updated: September 23, 2026

Thank you for shopping with Pawlio! We work to process and deliver your orders as quickly as possible.

1. Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Business days are Monday through Friday, excluding holidays.

Once your order has been processed and shipped, you will receive tracking information when available.

2. Shipping Times

Estimated delivery time is generally:

7–20 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside of Pawlio's control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Pawlio may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed on our website or at checkout.

4. Order Tracking

When tracking information is available, it will be provided to the email address associated with your order.

Please allow some time for tracking information to update after your order has shipped. In some cases, tracking information may not show movement immediately.

5. Delayed Orders

Although we work with shipping providers to deliver orders within the estimated timeframe, delays can occasionally occur.

Pawlio is not responsible for delays caused by:

• Shipping carriers

• Customs or import processing

• Severe weather

• Natural disasters

• Holidays

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you provide an incorrect or incomplete address and your order is returned, additional shipping costs may apply before the order can be reshipped.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or shipping.

7. Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

If you are still unable to locate your package, contact us and we will do our best to assist you.

Pawlio is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.

8. International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.

Any such fees are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside Pawlio's control.

9. Multiple Items in an Order

If an order contains multiple products, items may occasionally arrive in separate packages or at different times depending on product availability and fulfillment.

You may therefore receive multiple tracking numbers for a single order.

10. Contact Us

If you have questions about your shipment or believe there is an issue with your order, please contact us using the contact information provided on our website.

Pawlio
Email: pawliopetessentials@gmail.com 
Website: Pawlio